Terms of service
Last updated: November 11, 2026
Welcome to ISA Kombucha.
These Terms & Conditions ("Terms") explain how orders, deliveries, subscriptions, returns, and other services work when you shop at isakombucha.com.
We believe shopping for good kombucha should be simple. Please read these Terms before placing an order or starting a subscription.
Nothing in these Terms limits your mandatory rights under applicable consumer protection laws.
1. About ISA
This online store is operated by:
ISA Kombucha d.o.o.
Šmartinska cesta 28
1000 Ljubljana, Slovenia
General inquiries: hello@isakombucha.com
Orders and subscriptions: orders@isakombucha.com
Website: https://isakombucha.com
ISA Kombucha d.o.o. is the seller of products purchased through this website.
These Terms apply primarily to consumer purchases. Business purchases may be subject to separately agreed commercial terms.
2. Our products
ISA Kombucha produces naturally fermented, unpasteurized kombucha made with tea, fruits, herbs, and other ingredients.
Our kombucha is sold in 250 ml glass bottles and in product packages as displayed on our website.
Product descriptions, ingredients, allergens, nutritional information, storage instructions, and shelf-life information are provided on our product pages and product labels, as applicable.
Because kombucha is naturally fermented, minor variations in appearance, color, and carbonation may occur.
These natural characteristics do not affect your statutory rights if a product does not conform to the contract.
All products are subject to availability.
3. Prices and payment
All consumer prices displayed on our website are in euros (€) and include applicable VAT.
Delivery is free for all online orders to supported destinations in Slovenia, Croatia, and Italy.
We accept payments through Shopify Payments and PayPal, subject to the payment options available at checkout.
The total price, including any applicable charges, is displayed before you confirm your order.
We may update prices and promotions from time to time. Price changes do not affect orders already confirmed.
Subscription price changes are governed by Section 7.
4. Placing an order
To place an order, select your products, enter the required information, choose an available payment method, and complete checkout.
Before submitting your order, you can review the products, quantities, delivery details, and total price.
By submitting an order, you make an offer to purchase the selected products.
We will send an electronic acknowledgment after checkout. The sales contract is concluded when ISA accepts your order, as indicated in the order confirmation.
We may decline an order for legitimate reasons, including product unavailability, payment failure, suspected fraud, or an obvious pricing error.
If we cannot fulfill an accepted order, we will inform you and provide the refund or other remedy required by applicable law.
The contract is concluded in the language presented during checkout.
5. Delivery
We currently accept online orders for delivery in Slovenia, Croatia, and Italy, subject to supported delivery addresses.
Delivery is free for all online orders to these destinations.
Deliveries are arranged by ISA using our own delivery team.
Available delivery options and estimated delivery times are communicated during checkout or in the order confirmation.
We aim to deliver orders within the communicated timeframe. If a delivery is delayed, we will inform you where reasonably possible and respect your rights under applicable consumer protection law.
Unless otherwise agreed, goods must be delivered within the statutory period applicable to the purchase.
Risk of loss or damage generally passes to you when you, or a person designated by you other than a carrier, takes physical possession of the goods.
Please provide accurate delivery information and contact orders@isakombucha.com promptly if you notice an error or experience a delivery issue.
6. Product storage and handling
ISA kombucha is an unpasteurized, naturally fermented beverage.
Please follow the storage instructions displayed on the bottle and any accompanying product information.
Store and handle the product according to those instructions and consume it before the indicated date.
If your order arrives damaged, leaking, or otherwise unsuitable for consumption, please contact orders@isakombucha.com.
Nothing in this section excludes ISA's responsibility for products that do not conform to the contract.
7. Subscriptions
ISA offers recurring kombucha subscriptions through Recharge.
Subscription frequency
When starting a subscription, you can choose from the delivery frequencies available on our website.
Your selected frequency determines when future subscription orders are scheduled.
Minimum commitment
ISA subscriptions are subject to a minimum commitment of two deliveries.
By starting a subscription, you agree to purchase and pay for at least two scheduled deliveries at the price and frequency displayed during checkout.
The recurring price, billing frequency, minimum commitment, and minimum total financial commitment are disclosed before you confirm your subscription.
After the minimum commitment has been fulfilled, your subscription continues at your selected frequency until canceled.
This minimum commitment does not restrict mandatory statutory withdrawal, termination, or other consumer rights.
Recurring payments
By starting a subscription, you authorize recurring payments according to the subscription details displayed during checkout.
Payments are processed automatically using your selected payment method, subject to the applicable payment authorization.
Managing your subscription
You can manage your subscription through the subscription management options available on our website or by contacting orders@isakombucha.com.
Depending on the options available for your subscription, you may change your delivery frequency, selected products, or delivery preferences.
Cancellation and changes
After completing the minimum commitment of two deliveries, you may cancel your subscription without an additional cancellation fee.
Cancellation requests and changes to an upcoming order must be submitted at least 24 hours before the next scheduled payment to take effect for that billing cycle.
Requests received after this deadline may take effect from the following billing cycle if the upcoming order has already entered processing and cannot reasonably be stopped.
Cancellation does not affect payments already due for validly placed orders or mandatory rights under applicable law.
If you wish to end your subscription during the minimum commitment, please contact orders@isakombucha.com. Any applicable statutory rights remain unaffected.
Subscription price changes
If we need to increase the price of an ongoing subscription, we will notify you in advance, before the new price takes effect.
The notification will explain the new price, the effective date, and your available options.
A price increase will not apply during the agreed two-delivery minimum commitment.
After the minimum commitment, you may cancel your subscription before a proposed price increase takes effect.
We will not charge a higher recurring price without the legally required notice and contractual basis.
Subscription discounts
Subscription discounts apply according to the offer displayed at checkout.
Promotional discounts may have additional conditions, which will be communicated before purchase.
8. Right of withdrawal
If you purchase products online as a consumer, you generally have the right to withdraw from a distance contract within 14 days without giving a reason, subject to applicable statutory exceptions.
For a one-time purchase of goods, the withdrawal period generally begins when you or a person designated by you receives the goods.
For contracts involving regular delivery of goods over a defined period, the statutory withdrawal period generally begins when you receive the first delivery, subject to the applicable legal rules.
Exceptions to the right of withdrawal
Under applicable consumer protection law, the withdrawal right may not apply to certain goods, including:
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Goods that are liable to deteriorate or expire rapidly
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Sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed, where the statutory conditions are met
These exceptions apply only where the relevant legal requirements are satisfied.
ISA does not exclude the statutory withdrawal right solely because a product is a beverage or is packaged in glass.
How to exercise your right
To withdraw from an eligible purchase, send an unambiguous statement to:
You may use the model withdrawal form at the end of these Terms, but this is not mandatory.
Where a statutory right of withdrawal applies, we will handle the return and reimbursement in accordance with applicable law.
Unless ISA has agreed to collect the goods, you must return eligible goods within 14 days after notifying us of your withdrawal.
ISA offers free collection for eligible returns in accordance with Section 9.
We will reimburse payments, including any applicable standard delivery charges, within the statutory deadline. Where permitted by law, we may withhold reimbursement until we receive the returned goods or evidence that they have been sent back.
9. Voluntary returns
In addition to your statutory rights, ISA offers a voluntary return option for eligible unopened products.
Return period
You may request a voluntary return within 14 days after delivery.
Product eligibility
To qualify for a voluntary return, products must be:
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Unopened, with their original seals intact
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In their original, undamaged packaging
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Properly stored according to the product instructions
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In a condition suitable for safe handling and resale
Products that have been opened, damaged after delivery, improperly stored, or otherwise made unsuitable for resale may not qualify for voluntary returns.
How to request a return
Email orders@isakombucha.com within 14 days of delivery, including your order number and the products you wish to return.
We will provide return instructions and arrange collection.
Free return collection
ISA arranges and covers the cost of collecting eligible returned products using our own delivery team.
There is no additional collection charge for eligible voluntary returns.
Collection timing will be coordinated with you based on your delivery location.
Refunds
For products accepted under this voluntary policy, ISA will refund the purchase price of the eligible returned products after they have been received and checked.
Refunds will be processed using the original payment method unless otherwise agreed.
This voluntary return policy does not replace, restrict, or reduce your statutory withdrawal rights or rights relating to nonconforming goods.
10. Damaged, incorrect, or nonconforming products
We want every ISA delivery to arrive exactly as expected.
If you receive a damaged, incorrect, or potentially nonconforming product, please contact orders@isakombucha.com with your order number and a description of the issue.
Photographs may help us resolve the matter more quickly, but they are not an absolute condition for exercising your statutory rights.
Depending on the circumstances and applicable law, we may arrange a replacement or refund.
Your statutory remedies for nonconforming goods remain available, including any applicable rights to repair, replacement, price reduction, or termination of the contract.
We do not impose a shorter notification deadline that would remove your statutory rights.
Where ISA is responsible for a nonconforming product, legally required remedies will be provided without additional costs to the consumer.
11. Refunds
Approved refunds will be processed in accordance with applicable consumer protection law and the circumstances of the refund.
Where required by law, reimbursement will be made using the same payment method used for the original transaction unless you expressly agree otherwise and do not incur additional costs.
Refund timing and any lawful right to withhold reimbursement pending return of goods will follow applicable statutory requirements.
For damaged or incorrect orders, we will work with you to arrange the appropriate remedy.
For refund inquiries, contact orders@isakombucha.com.
12. Customer accounts
You may be able to create or access a customer account to view orders and manage subscriptions.
You are responsible for keeping your account credentials secure and providing accurate information.
Please contact us if you believe your account has been accessed without authorization.
We may restrict access where reasonably necessary to protect security, prevent fraud, or comply with legal obligations.
Such measures do not affect your mandatory consumer rights.
13. Website content and intellectual property
The ISA name, branding, website design, product photography, written content, and other original materials are owned by ISA or used with permission from their respective owners.
You may use our website for lawful personal shopping and information purposes.
You may not reproduce or commercially exploit protected website materials without permission, except where permitted by law.
14. Privacy and personal information
We process personal information in accordance with our Privacy Policy.
The Privacy Policy explains what information we collect, how we use it, and your rights under applicable data protection laws.
15. Responsibility and liability
ISA is responsible for fulfilling its contractual obligations and respecting applicable consumer protection laws.
We are not responsible for losses caused solely by circumstances outside our reasonable control, except where applicable law provides otherwise.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or restricted, including mandatory consumer rights and applicable liability for defective products.
16. Complaints and dispute resolution
If you have a question or complaint regarding an order, delivery, subscription, or return, please contact orders@isakombucha.com.
For general legal or business inquiries, contact hello@isakombucha.com.
We will review your concerns and aim to resolve them fairly.
Consumers may also have access to alternative dispute resolution procedures under applicable law.
Information about consumer dispute resolution in Slovenia is available through the competent Slovenian authorities.
17. Applicable law
These Terms are governed by Slovenian law.
If you are a consumer residing in another EU member state, this choice of law does not deprive you of mandatory consumer protections applicable under EU rules.
Any disputes will be handled by courts with jurisdiction under applicable law.
18. Changes to these Terms
We may update these Terms to reflect changes in our products, services, business practices, or legal requirements.
The updated version will be published on our website with a revised date.
Changes do not retroactively alter confirmed purchases.
Material changes affecting existing subscriptions will be communicated as required by law and the applicable subscription agreement.
19. Contact us
Questions about an order or subscription? We're here to help.
ISA Kombucha d.o.o.
Šmartinska cesta 28
1000 Ljubljana, Slovenia
Orders, deliveries, returns, and subscriptions:
orders@isakombucha.com
General inquiries:
hello@isakombucha.com
Website: https://isakombucha.com