Effective Date: 24. 5. 2023
In accordance to Slovene 566. Consumer Protection Act (Official Consolidated Text) (ZVPot-UPB1), page 1956, Article 43a beverages are excluded from the standard law about returning products bought online in the EU 14 day cooling off period. Therefore it is not possible to exercise the right of withdrawal.
It may happen that, unfortunately, at some point during the journey, there is an incident and the package does not arrive in perfect condition. If you receive your order in a broken, wet or badly wrapped cardboard box, please do not accept the goods.
In the event that you do not receive the package or, once received, you notice that a product is damaged, damaged or broken, does not arrive refrigerated, is different from what you ordered, or arrives partially, please contact us as soon as possible at hello@isakombucha.com in order to manage what happened. In these cases, it is important that you keep both the package and the products and take photos of them to evaluate the possible damages (photos of the labeling, the outer packaging and the inside of the package).
